You can change your password at any time under https://passwordchange.volkswagen.de or (https://passwordchange-qs.volkswagen.de for CloudIDP-QA) if it is known.
Tip: Password changes work best on work/corporate laptops or desktops.
Passwort Self Service (PWSS)
If you don't know your password you can access https://pwss.vwgroup.com (or https://pwss-qs.vwgroup.com for CloudIDP-QA) with your PKI card to get a new password. You can do this on a colleague's computer if you login on the page with your own PKI card.
In PWSS you have to access "My Accounts". Then you have to choose the system you want a new password for. In this case this is "W-TAMU, ... (Portal Applications and other Webservices)". Then click on "Request and display new password".
Enterprise Helpdesk (EHDD)
Alternatively, anyone can contact the Enterprise Helpdesk (EHDD) to request a new initial password.
If you own a a PKI-Card or a SecurID Token you can manage and reset your TOTP
here.
If you don't own a PKI-Card, find a
collegue who ones one and who belongs to your subdepartment or the department directly
above. Ask him to visit the MFA-Selfservice
(or MFA-Selfservice QA). There he can
reset your TOTP for you.
If you don't have any collegue to help you out, please contact the
CloudIDP-Support
We are happy to help you.
Employees should contact the Enterprise Helpdesk (EHDD) of their relevant company if they didn't find further informations about their questions:
Volkswagen +49 5361 9 33000 | ehdd@volkswagen.de
Employees should contact the EHDD of their respective company:
| Company | Phone | |
|---|---|---|
| Volkswagen | +49 5361 9 33000 | ehdd@volkswagen.de |
| AUDI | +49 841 89 36565 | 36565@audi.de |
| MAN | +49 89 1580 7888 | ehd@man.eu |
| Porsche | +49 711 911 20000 | servicedesk_20000@porsche.de |
| FSAG | +49 531 212 2919 | vwfsbseh@vwfs.com |